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Account Management

PTV provide ongoing support to its customers

PTV is proud of its customer relationships - some of our customers have been with us for over 25 years. We believe it is important to build a supportive relationship that grows with their ever changing environments. It is important to PTV to understand its customers markets and the challenges their businesses face.

Following the successful implementation of Route Optimiser your staff will be fully trained and ready to confidently use the software.

PTV provides ongoing expert support in several ways:

  • Telephone hotline for quick resolution of queries or system issues
  • Strategic Route Optimiser software support advice to develop your use of the system as you become more familiar with the software or to address new scenarios
  • Information on system upgrades and configuration options as your business requirements change
  • The option for regular system reviews – both on site and over the telephone - to retain a current understanding of your operation and identify potential improvements
  • Route Optimiser software support with designated account managers who know your business to provide continuity of service
In addition PTV customers are kept up to date with:

  • Regular newsletters informing them of industry news and PTV developments
  • New partner relationships offering integrated solutions
  • Optional new staff training